Privacy Policy

Last updated: July 10, 2026

This Privacy Policy explains how Aventra collects, uses, stores, and protects information submitted through this website and through customer communications.

Aventra provides property services in Peterborough and surrounding areas, including lawn care, junk removal, small moves, local deliveries, snow removal, garden bed maintenance, mulch installation, hedge trimming, and seasonal cleanup.

1. Information We Collect

When you contact Aventra, request a quote, submit a form, call, email, or message us, we may collect information you choose to provide, including:

  • Your name
  • Email address
  • Phone number
  • Service address, general location, or service area
  • Details about the service you need
  • Preferred date or time for service
  • Photos or videos you send for quote or job review purposes
  • Messages, emails, texts, or other communications with Aventra

Our website may also collect basic technical information automatically, such as browser type, device information, IP address, pages visited, and general website usage information. This may happen through standard website tools, hosting services, security tools, cookies, or analytics tools.

2. How We Use Your Information

Aventra may use the information collected for purposes such as:

  • Responding to quote requests and customer inquiries
  • Understanding the service you need
  • Scheduling appointments or service visits
  • Providing estimates and service information
  • Communicating about current or future work
  • Improving our website, services, and customer communication
  • Maintaining basic business records
  • Protecting the website from spam, misuse, or security issues

Aventra does not sell or rent your personal information.

3. Quote Requests and Contact Forms

If you submit a contact form or quote request on this website, the information you provide may be sent to Aventra by email or stored through website tools used to manage inquiries.

Please avoid sending sensitive personal information through the website unless it is necessary for the service request. For faster and clearer estimates, you may include photos, service details, location information, and access details related to the job.

4. Photos and Job Information

Customers may choose to send photos or videos to help Aventra understand a job before providing an estimate. These photos may show items, yards, driveways, walkways, garden beds, furniture, junk removal areas, or other service-related details.

Aventra uses customer-provided photos mainly to review the job, prepare estimates, plan service, and communicate about the work. We do not intentionally publish customer photos, addresses, house numbers, licence plates, or identifiable personal details for marketing purposes without permission.

5. Cookies and Website Tools

This website may use cookies or similar technologies to help the site function, improve performance, understand website traffic, prevent spam, and improve the user experience.

You can usually disable or limit cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

6. Third-Party Services

Aventra may use third-party services to operate the website and communicate with customers. These may include website hosting, email services, contact forms, spam protection, analytics tools, security tools, social media platforms, and similar business tools.

These third-party services may process information according to their own privacy policies and terms.

7. When Information May Be Shared

Aventra may share limited information only when reasonably necessary, such as:

  • With service providers that help operate the website, email, forms, or business tools
  • When needed to provide or coordinate a requested service
  • When required by law, regulation, legal process, or a lawful request
  • To protect Aventra, customers, the website, or others from misuse, fraud, or security risks
  • With your permission

Aventra does not sell customer information to advertisers or unrelated third parties.

8. How Long We Keep Information

Aventra keeps personal information only as long as reasonably needed for business, service, communication, record-keeping, legal, or security purposes.

If you would like to request that certain information be corrected or deleted, you may contact us using the information below.

9. Protecting Your Information

Aventra takes reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure. However, no website, email system, online form, or electronic communication method can be guaranteed to be completely secure.

10. Your Choices and Requests

You may contact Aventra to:

  • Ask what personal information we may have about you
  • Request a correction to your information
  • Request deletion of certain information, where practical and legally permitted
  • Withdraw consent for certain communications
  • Ask questions about this Privacy Policy

To make a privacy-related request, contact Aventra using the email address below.

11. Email and Text Communications

If you contact Aventra by email, phone, text message, social media, or website form, we may respond using the same or another contact method you provided.

Aventra may send service-related communications, such as quote replies, scheduling messages, appointment updates, job details, or follow-up messages related to your request.

12. Links to Other Websites

This website may include links to other websites or platforms, such as social media pages, maps, review platforms, or third-party tools. Aventra is not responsible for the privacy practices, content, or policies of third-party websites.

13. Children’s Privacy

Aventra’s website and services are intended for adults seeking property services. We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

Aventra may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

15. Contact Aventra

If you have questions about this Privacy Policy or how your information is handled, please contact:

Aventra
Serving Peterborough and surrounding areas
Email: info@aventra.ca
Phone: (705) 304-5477
Website: https://aventra.ca/